Policies

Wet Weather Policy

In the case of inclement weather, please contact Tennis Pro Analysis at 0400963351 to confirm if the program is proceeding. Decisions will be made:

• 30 minutes prior to coaching programs, including schools coaching
• 60 minutes prior to squad programs

In the event of a lesson being cancelled due to weather, students can book a make-up lesson at Tennis Pro Analysis. Please note that make-up days will be made available at the discretion of Tennis Pro Analysis.

Make-up Lesson Policy

If a student is entitled to a make-up lesson due to wet weather or a public holiday, please contact Tennis Pro Analysis to schedule the make-up lesson. It should be noted that Tennis Pro Analysis reserves the right to make-up days available at their discretion.

For casual absences, we will endeavour to accommodate the student in another class at the same level. However, this is subject to availability and a make-up lesson cannot be guaranteed.

Private Lesson Policy

• Tennis Pro Analysis will arrange for any classes cancelled by us to be made up at a mutually agreed time.

• Private lessons require a minimum 24-hour cancellation notice. Cancellation within this 24-hour period or failure to attend a private lesson will result in the full lesson fee being charged. We respectfully ask students to appreciate our coaches’ time.

Refund and Injury Credit Policy

All requests for refunds will be reviewed on a case-by-case basis. Tennis Pro Analysis reserves the right to issue account credits instead of a cash refund.

 If a student is unable to participate due to injury, they will receive a credit for missed sessions. Credits must be used in the following tennis term, or the remaining sessions may be transferred to a family member or friend. A valid medical certificate must accompany all injury-related requests.

Privacy Policy

Tennis Pro Analysis values the privacy of our students and their families. We will only store information necessary for coaching and billing purposes. This information is accessible only to our director and administrative staff. We do not share any private information with third parties or advertising agencies.

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